Call Reports
Call reports track inbound and outbound call activity from your integrated phone system. Monitor operator performance, call outcomes, and recovery rates.
Operator Calls
Shows call counts per operator over time. Each row is an operator, with columns for each time period showing total calls handled.
Key columns: Operator Name, call count per period, Total.
Use this report to compare operator workload and identify capacity imbalances.
Operator Calls Detail
Detailed log of individual calls with full metadata. Each row is a single call record.
Key columns:
| Column | Description |
|---|---|
| Date | When the call occurred |
| Direction | Incoming or outgoing |
| Status | Call outcome (answered, missed, etc.) |
| Call To / From | Phone numbers involved |
| User | Operator who handled the call |
| Customer | Matched customer (if identified) |
| Recovered ID | If a lost call was recovered |
| Recovered After | Time until recovery |
Unique filters: Direction (incoming/outgoing), Status, Customer.
This report is useful for auditing call quality and tracking lost call recovery times.
Enterprise Call Reports
Wholesaler Calls
Aggregates call data across connected wholesalers. Shows call volume, status breakdowns, and direction splits per wholesaler.
Manufacturer Branch Calls
Call metrics split by manufacturer branch, with user-level and status breakdowns for regional call center analysis.