Credits
Credits are the currency that powers AI, automation, and messaging features across WiseParts. Every plan includes a credit allowance that renews at the start of each billing cycle.
What Uses Credits
AI Features
Most AI actions cost a flat 1 credit. A Henry AI turn is charged by how much work it takes instead.
| Feature | Cost | When It's Used |
|---|---|---|
| AI action | 1 credit | Each AI task outside the Henry panel — analysing incoming messages, filling forms, or analysing reports |
| Henry turn | Varies with the turn, minimum 1 credit | Each turn in the Henry panel (Ask Henry), including questions about sales and stock |
| Daily Brief | 1 credit | Each AI-generated stock Daily Brief after data ingestion |
| Speech-to-text | 10 credits per started minute | Transcribing a voice message or voice input; each recording costs at least 10 credits |
| Speech-to-text (realtime) | 10 credits per minute | Live dictation; charged from the seconds transcribed, so a session that transcribes nothing costs nothing |
| Text-to-speech | 400 credits per 1,000 characters | AI voice responses; minimum 1 credit |
| Image analysis | 1 credit | AI describing an image attachment in conversations |
| Widget translation | 1 credit per target language | Translate with Henry in the chat widget |
A Henry turn is rounded up to the next whole credit and never costs less than 1 credit. A short question usually stays at the minimum; long or tool-heavy turns cost more. The Credit History table shows what each turn used.
Automations
| Feature | Cost | When It's Used |
|---|---|---|
| Automation execution | 1 credit | Each automation action that runs |
Communication
| Feature | Cost | When It's Used |
|---|---|---|
| SMS | 1 credit | Sending an SMS (quote sharing, notifications) |
Prospecting
| Feature | Cost | When It's Used |
|---|---|---|
| Prospecting search | 100 credits | Each area search that has to fetch new leads (Snap Activity, map, or route planning) |
| Place details lookup | 75 credits | Fetching full details for a prospecting result you select |
Estimate Your Usage
Enter your team's typical daily activity to see how many credits you'd use per month.
Credit Simulator
Estimate your monthly credits based on your team.
Usage Examples
Sales rep handling 10 activity reports with voice:
- 10 voice recordings (~30 seconds each) = 100 credits
- Henry's interview turns — 1 credit per turn
- Total: 100 credits plus one credit per interview turn
Customer service agent handling 20 conversations with AI:
- 20 incoming messages analysed by AI = 20 credits
- 5 audio message transcriptions (~1 min each) = 50 credits
- Total: ~70 credits
50 automation actions running daily for a month:
- 50 × 30 days = 1,500 credits/month
Monitoring Your Balance
The Billing page shows a credit card with:
- Credits Remaining — your available balance, shown against the total credits allocated for the period
- Balance bar — turns red when less than 20% of the allocation remains
Check your balance regularly to avoid service interruptions.
Credit History
The Credit History table on the Billing page lists every movement in your balance. It starts with the last 7 days; use the date range picker to widen it.
| Column | Shows |
|---|---|
| Date | When the transaction happened |
| Credits | The amount of the transaction; usage appears as a negative number |
| Type | The transaction type — for example, Allocation, Purchase, Usage, or Expired |
| Feature | The feature tied to the transaction, when there is one |
| Description | A short explanation of the transaction |
When WiseParts grants you one-off credits, they appear in the Credit History with the reason for the grant. They last until the end of the current period and change neither your plan nor an invoice.
Purchasing Additional Credits
Your plan includes a base credit allowance. You can add credits in increments of 5,000:
- Go to Billing and click Manage Subscription
- Use the Additional Credits slider to select the amount you need
- Review the updated cost in the summary panel
- Click Save Changes
Additional credits are charged in full immediately — they are not prorated for the current period — and are added to your balance right away. They also raise your allocation going forward.
Credit Alerts
Set up notifications so you're never caught off guard when credits run low.
Configuring Alerts
- Go to Billing and click Manage Subscription
- Scroll to the Credit alerts section
- Set the Usage threshold (%) — the percentage of credits consumed before you're notified (the default is 90%)
- Under Notify users, choose who should receive the alerts
- Click Save Changes
If you don't select anyone, organization admins receive the alerts.
How Alerts Work
Two types of alerts are sent by email and in-app notification:
| Alert | When It Triggers |
|---|---|
| Threshold reached | When usage crosses your configured percentage |
| Credits exhausted | When your balance reaches zero |
Credit Renewal
Credits renew automatically at the start of each billing cycle:
- Your balance resets to your full allocation (base + any additional credits)
- Unused credits from the previous period do not roll over
- Alert notifications reset, so you'll be notified again if thresholds are crossed in the new period
When Credits Run Out
When your balance reaches zero:
- Henry requests are refused and AI message processing is skipped
- Automation actions that need credits are discarded
- Other requests that need credits, such as SMS and prospecting lookups, are refused
Add credits or wait for the new period to restore them.
The Credits Remaining figure on the Billing page never shows a negative balance. If a charge lands after your balance reaches zero, that shortfall is cleared when the period renews.