Credits
Credits are the currency that powers AI, automation, and messaging features across WiseParts. Every plan includes a monthly credit allowance that renews at the start of each billing cycle.
What Uses Credits
AI Features
Consumed by Henry AI across the platform.
| Feature | Cost | When It's Used |
|---|---|---|
| AI interaction | 1 credit | Each AI action — drafting replies, filling forms, generating insights, improving text |
| Speech-to-text | 10 credits per minute | Transcribing voice messages or voice input (minimum 10 credits per transcription) |
| Text-to-speech | Based on response length | AI voice responses in the activity wizard (~1–5 credits per response) |
| Image analysis | 1 credit | AI describing an image attachment in conversations |
Automations
| Feature | Cost | When It's Used |
|---|---|---|
| Automation execution | 1 credit | Each time an automation triggers and runs |
Communication
| Feature | Cost | When It's Used |
|---|---|---|
| SMS | 1 credit | Sending an SMS (quote sharing, notifications) |
Prospecting
| Feature | Cost | When It's Used |
|---|---|---|
| Prospecting search | 100 credits | Each area search for new leads (Snap Activity, map, or route planning) |
Estimate Your Usage
Enter your team's typical daily activity to see how many credits you'd use per month.
Credit Simulator
Estimate your monthly credits based on your team.
Usage Examples
Sales rep completing 10 activity reports via voice:
- 10 form-fill conversations = 10 credits
- 10 voice transcriptions (~30 seconds each) = 100 credits
- Total: ~110 credits
Customer service agent handling 20 conversations with AI:
- 20 AI-assisted replies = 20 credits
- 5 audio message transcriptions (~1 min each) = 50 credits
- Total: ~70 credits
50 automations running daily for a month:
- 50 × 30 days = 1,500 credits/month
Monitoring Your Balance
The Billing page shows a credit usage card with:
- Credits Remaining — your current available balance
- Credits Allocated — total credits for this billing period
- Usage bar — turns red when you drop below 20%
Check your balance regularly to avoid service interruptions.
Purchasing Additional Credits
Your plan includes a base credit allowance. You can purchase additional credits in increments:
- Go to Billing and click Manage Subscription
- Use the Additional Credits slider to select the amount you need
- Review the updated cost in the summary panel
- Click Save Changes
Additional credits are billed immediately (prorated for the current period) and added to your allocation going forward. The slider shows the monthly cost for each increment level.
Credit Alerts
Set up notifications so you're never caught off guard when credits run low.
Configuring Alerts
- Go to Billing and click Manage Subscription
- Scroll to the Credit Alerts section
- Set the alert threshold — the percentage at which you want to be notified (e.g., 90% means you're alerted when 90% of credits have been used)
- Choose which users should receive the alerts
- Click Save Changes
How Alerts Work
Two types of alerts are sent via email and in-app notification:
| Alert | When It Triggers |
|---|---|
| Threshold reached | When usage crosses your configured percentage |
| Credits exhausted | When your balance reaches zero |
Credit Renewal
Credits renew automatically at the start of each billing cycle:
- Your balance resets to your full allocation (base + any additional purchased credits)
- Unused credits from the previous period do not roll over
- Alert notifications reset, so you'll be notified again if thresholds are crossed in the new period
When Credits Run Out
- AI and automation features become unavailable until credits renew or are purchased
- Configured users receive an exhaustion alert by email and in-app notification
- All other platform features continue to work normally