Subscription
Adjust your subscription settings including user seats, AI credits, and billing frequency.
Managing Seats
Seats determine how many users can access the platform. Each active user requires one seat.
Adjusting Seats
- Click Manage Subscription
- Adjust the Seat Count slider
- Review the cost preview
- Click Save Changes
When adding seats mid-cycle, you pay a prorated amount for the remaining period.
Credits
Credits power AI, automation, and messaging features across the platform. Each plan includes a monthly credit allowance that renews at the start of each billing cycle. Unused credits do not roll over.
AI Credits
Consumed by Henry AI features across the platform.
| Feature | Cost | When It's Used |
|---|---|---|
| AI interaction | 1 credit | Each AI action — drafting replies, filling forms, generating insights, improving text |
| Speech-to-text | 10 credits per minute | Transcribing voice messages or voice input (minimum 10 credits per transcription) |
| Text-to-speech | Based on response length | AI voice responses in the activity wizard (~1–5 credits per response) |
| Image analysis | 1 credit | AI describing an image attachment in conversations |
Automation Credits
| Feature | Cost | When It's Used |
|---|---|---|
| Automation execution | 1 credit | Each time an automation triggers and runs |
Communication Credits
| Feature | Cost | When It's Used |
|---|---|---|
| SMS | 1 credit | Sending an SMS (quote sharing, notifications) |
Usage Examples
Sales rep completing 10 activity reports via voice:
- 10 form-fill conversations = 10 credits
- 10 voice transcriptions (~30 seconds each) = 100 credits
- Total: ~110 credits
Customer service agent handling 20 conversations with AI:
- 20 AI-assisted replies = 20 credits
- 5 audio message transcriptions (~1 min each) = 50 credits
- Total: ~70 credits
50 automations running daily for a month:
- 50 × 30 days = 1,500 credits/month
What Happens When Credits Run Out
- AI and automation features become unavailable until credits renew or are purchased
- Admins receive an email alert when credits reach a low threshold
- A second alert is sent when credits are fully exhausted
- All other features continue to work normally
Monitoring Usage
Track your credit consumption in the subscription overview. The usage bar shows:
- Used: Credits consumed this cycle
- Remaining: Credits available until renewal
- Additional: Extra credits purchased beyond your plan allowance
Purchasing Additional Credits
- Click Manage Subscription
- Use the Additional Credits slider
- Review the cost and click Save Changes
Additional credits are billed immediately and added to your allocation going forward.
Billing Cycle
Choose between monthly or annual billing. Annual billing typically includes a discount.
Switching to Annual
- Click Manage Subscription
- Select Yearly in the Billing Period section
- Review the savings shown
- Click Save Changes
Billing Information
Viewing Details
- Click Manage billing info
- View company information (name, tax ID, address)
- Review or update the billing email
Updating Billing Email
- Open the billing information dialog
- Enter the new email
- Click Save
Change Requests
Some organizations require approval for subscription changes.
Submitting a Request
- Open Manage Subscription and make changes
- Click Submit Request instead of saving directly
- Wait for administrator approval
Pending Requests
A yellow banner appears when you have a pending request. You cannot submit new changes until it's reviewed.
For Administrators
Admins see a Change Requests section showing pending requests. Review the changes and click Approve or Reject.